Technology Assistant, Alumni Technology

Job Description

Reporting to the Associate Director, External Relations Technology, the Technology Assistant provides end-user customer service support directly to HBS Alumni as well as data entry services for External Relations Technology and HBS as a whole. Additionally, the technology assistant will be asked to provide support to External Relations Business Administration leadership.

Time Commitment: a maximum of 17 hours per week. This position has an end date of June 30, 2018, with the possibility of extension.

Compensation: To Be Discussed


Overview of Responsibilities:

  • Provide technical, front-line, support for alumni by managing the points-of-contact and facilitating the resolutions and responses
  • Perform data clean-up and acquisition tasks and projects
  • Provide administrative support to IT Leadership
  • Improve platforms by identifying problems and proposing changes as well as contribute to support documentation and internal staff knowledge base
  • Performs other related duties as necessary, works independently with minimal supervision; updates supervisor on status of projects regularly
  • Understand External Relations alumni applications and technical support process

Requirements:

  • BA/BS required, 2+ years of office or related experience
  • Demonstrated attention to detail and maturity, an ability to work autonomously and prioritize a high volume of work in a fast-paced, team-oriented environment.
  • Uses discretion in handling confidential material.
  • Requires excellent oral and written communication, customer service, and organizational skills
  • Requires computer skills, including some experience using Microsoft Word and PowerPoint. Proficient with Microsoft Excel and knowledge of basic HTML.
  • Experience providing technology client services or working in a customer service oriented environment
  • Must have excellent time management and multi-tasking skills with high attention to detail
  • Willing and able to learn complex systems and project processes
  • Demonstrates the following interpersonal attributes: adaptable, flexible, patient, respectful and approachable.
  • Must be able to sit for extended periods of time, as this position requires significant computer-related work.
  • Knowledge of Advance (Ellucian) or other customer relationship management system is desired.

Contact:

Cover Letter is required. Interested applicants should forward resume and cover letter to Nick Jannini njannini@hbs.edu.